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Synopsis
The content of the book is organized in such a way as to assist the reader in understanding the complete end-to-end process of automated outbound call dialing. Specifically, the reader will find the following steps described in detail: a) preparing a needs assessment, b) selecting and contracting a predictive dialer supplier, c) implementing a predictive dialer solution, d) applying change management principles to ensure "buy-in" by existing agents, d) handling and using dialer reports, and finally, e) benchmarking dialer improvements to ensure attaining the anticipated ROI.
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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
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The Anton Press 00/v /01 N, 2002
ISBN 10: 0971965226
ISBN 13: 9780971965225
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Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780971965225
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