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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals - Softcover
Synopsis
Designed specificially for call center management needs, ICMI's new dictionary is the most complete reference of call center industry terms available today, covering management, technology, processes, quality, finance and strategy. Hundreds of detailed descriptions, plus a complete list of acronyms!
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Published by
ICMI Press (International Cust (edition Presumed First Edition), 2003
ISBN 10: 0965909352
ISBN 13: 9780965909358
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Presumed First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0965909352-11-1
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Published by
ICMI Press (International Custom, 2003
ISBN 10: 0965909352
ISBN 13: 9780965909358
Used
paperback
Seller: HPB Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_398185487
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Published by
ICMI Press (International Cust, 2003
ISBN 10: 0965909352
ISBN 13: 9780965909358
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0965909352I4N00
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals Cleveland, Brad
Published by
ICMI Press (International Cust, 2003
ISBN 10: 0965909352
ISBN 13: 9780965909358
Used
Softcover
Seller: Textstyles LLC, Coatesville, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Paperback has a crease along the spine from opening the cover. A black mark on the top edge of the pages. No other markings throughout with a tight binding. Free tracking. Seller Inventory # 99gwin12182
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Published by
Brand: ICMI Press (International Customer Management, 1601
ISBN 10: 0965909352
ISBN 13: 9780965909358
Used
paperback
Seller: Studibuch, Stuttgart, Germany
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paperback. Condition: Gut. Seiten; 9780965909358.3 Gewicht in Gramm: 500. Seller Inventory # 1029070
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Published by
ICMI Press (International Customer Management, 2003
ISBN 10: 0965909352
ISBN 13: 9780965909358
New
paperback
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
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paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0965909352