Synopsis
Summarizes "what we know" and "what we still need to know" about service quality: how to define and measure it and how to improve service performance. Discusses the link between service quality, customer loyalty, and profitability, and the challenge of delivering service quality on the Internet.
"synopsis" may belong to another edition of this title.
Search results for Service Quality (Marketing Science Institute (MSI)...
Stock Image
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
Published by
Marketing Science Institute, 2004
ISBN 10: 0965711439
ISBN 13: 9780965711432
Used
paperback
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Seller rating 4 out of 5 stars
paperback. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. Seller Inventory # mon0000691040
Stock Image
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
Published by
Marketing Science Institute, 2004
ISBN 10: 0965711439
ISBN 13: 9780965711432
Used
paperback
Seller: HPB Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_467161680
Stock Image
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
Published by
Marketing Science Institute, 2004
ISBN 10: 0965711439
ISBN 13: 9780965711432
Used
paperback
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_409186455
Stock Image
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
Published by
Marketing Science Institute, 2004
ISBN 10: 0965711439
ISBN 13: 9780965711432
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0965711439I2N00
Stock Image
Service Quality (Relevant Knowledge)
Published by
Marketing Science Institute, 2004
ISBN 10: 0965711439
ISBN 13: 9780965711432
New
Paperback
Seller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Brand New. 86 pages. 8.90x6.00x0.40 inches. In Stock. Seller Inventory # 0965711439
Buy New
£ 24.46
£ 10 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Service Quality (Relevant Knowledge)
Published by
Marketing Science Institute, 2004
ISBN 10: 0965711439
ISBN 13: 9780965711432
New
Paperback
Seller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Brand New. 86 pages. 8.90x6.00x0.40 inches. In Stock. Seller Inventory # __0965711439
Buy New
£ 26.32
£ 10 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
Published by
Marketing Science Institute, 2004
ISBN 10: 0965711439
ISBN 13: 9780965711432
New
paperback
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0965711439