Improving Quality and Performance in Your Non-profit Organization - Softcover

Grobman, Gary M.

Softcover

ISBN 10: 0965365344 ISBN 13: 9780965365345

Publisher: White Hat Communications, U.S., 1999

Synopsis

Grobman, who has had extensive experience in non-profit management and has written two previous books on the subject, presents ways for non- profit organizational leaders to continually assess and improve the quality and performance of their organizations' programs. Nine chapters discuss total quality management, business process reengineering, benchmarking and best practices, outcome-based management, large group intervention, chaos theory, and the role of boards in change management. Annotation c. Book News, Inc., Portland, OR (booknews.com)

About this title

Synopsis

Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for an introduction to innovative, creative, and effective management techniques developed to totally transform your non-profit organisation, reap the benefits of the quality movement that is revolutionising commercial and non-profit organisations, and make your own organisation more competitive. Learn how you can: respond to uncertainty and organisational turbulence; reduce mistakes and infuse your staff with a quality ethic; rebuild your work processes from the ground up; find and implement 'best practices' of comparable organisations.

About the Author

Gary M Grobman is a contributing editor for the monthly newsletter 'Pennsylvania Nonprofit Report', a former consultant to the Pennsylvania General Assembly on non-profit issues, and a former chairperson of the Nonprofit Advocacy Network. He lives in Harrisburg, Pennsylvania.

Edition details

• Publisher: White Hat Communications, U.S.
• Publication date: 1999
• Language: English
• ISBN 10: 0965365344
• ISBN 13: 9780965365345
• Binding: Paperback
• Number of pages: 155