One of the greatest challenges in health care is reaorganizing its core processes. These reorganization initiatives are most often pursued under pressure from empoyers, consumers, advances in medical technologies, and changes in payer policy. Redesigning Healthcare Delivery teaches practitioners, managers, and executives proven new ways to predict and manage the needs of patient populations, improve customer service, and refocus their organizations on administrative and clinical tasks to ensure future success.
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PETER BOLAND is president of Boland Healthcare, Berkeley, California. A nationally known consultant and speaker, he is regularly quoted in the NY Times, Wall Street Journal, and other publications covering industry trAnds in health care.
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