Internal Service Excellence: Manager's Guide to Building World Class Internal Service Unit Performance - Hardcover

Hays, Richard D.

Hardcover

ISBN 10: 0965129004 ISBN 13: 9780965129008

Publisher: Summit Executive Press,U.S., 1996

About this title

From the Publisher

INTERNAL SERVICE EXCELLENCE improves productivity!
Successful competitors in today's economy have undertaken an all-out revolution in customer service delivery. Most companies have attended to the needs of their external customers or have been devoured by wiser competitors. Dr. Hays believes that the next act in the quality revolution will be played out internally with more cost- effective service to internal customers--dramatically improved departments such as information systems, marketing, human resources, etc. INTERNAL SERVICE EXCELLENCE provides a proven method to diagnose current improvement opportunities and to build a hard-hitting change plan. Dr. Hays combines solid organization change technology with case studies and personal insights to address the unique internal service relationship and to help companies turn poorly performing internal service units into world class performers.

Edition details

• Publisher: Summit Executive Press,U.S.
• Publication date: 1996
• Language: English
• ISBN 10: 0965129004
• ISBN 13: 9780965129008
• Binding: Hardcover
• Number of pages: 223