Throughout this book, Variation is viewed as the number one enemy of quality, yield, and costs. It must be arrested and ultimately eliminated in order to achieve "best in class". By attacking variation during the de-sign phase, within suppliers, processes, and within our own processes, and within our own processes, Six Sigma capability can be achieved. In doing so, the foundation of excellence is laid. Based on teh statistical perspective, the product and process engineering viewpoints are brought into focus by means fo analytical examples. Through the discussion and examples, insights are developed as to the objectives of the Six Sigma initiative; enhanced product quality, yield and cost - all of which, in tum, improve customer satisfaction. Again, this book has been specifically designed to structure an in-depth overview of the fundamental strategies, tactices, and tools necessary for achieving Six Sigma product designs, manufacturing processes, service quality, and quality of administration. Up front, the basic tenets of Six Sigma will be revealed in a non-technical manner and then illustrated in more technically oriented discussions.
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