Items related to Total Quality Management: Text, Cases and Readings

Total Quality Management: Text, Cases and Readings - Softcover

Ross, Joel E.; Dr.

 
9780963403001: Total Quality Management: Text, Cases and Readings

Synopsis

The 2nd edition of this textbook, which teaches seven key principles of Total Quality Management, and includes case histories and exercises. Revised to include a chapter on IS09000.

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Review

is a delightful modern text on applied management ideally suited for a one-semester courseComprehensivevery readable book provides a balanced overview of TQM and will serve as an excellent addition to the literature on productivity improvement.

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