hardcover. Condition: Very Good. A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged. Seller Inventory # 4BQWN8004T0L_ns

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The Quest for Service Quality : RX's for Achieving Excellence

Bohn, Emil; Adams, W. A.; Wexler, Phillip S.

Published by Maxcomm Associates, Incorporated, Salt Lake City, UT, U.S.A., 1992

ISBN 10: 0963247123 ISBN 13: 9780963247124

Used Hardcover

Seller: Top Notch Books, Tolar, TX, U.S.A.

Seller rating 5 out of 5 stars

Hard Cover. Condition: Good. Dust Jacket Condition: Good. Cover and pages are in great condition. DJ is slightly worn. Size: 8vo - 7�" - 9�" Tall. Seller Inventory # 320909

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