In life you are either a tackler or a dodger. A tackler is a person who deals with situations as and when they arrive, regardless of their potential awkwardness or unpleasantness. They don't procrastinate or put things off no matter how unappetising the impending conversation might be. This easy read book provides you with 10 simple steps to boost your skills and confidence allowing you to tackle, not dodge that difficult conversation.
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Clive Lewis OBE is a leading dispute resolution specialist and founding director of the Globis Mediation Group. He is also the author of 'The Definitive Guide to Workplace Mediation' and 'Win Win: Resolving Workplace Conflict: 12 Stories', and his fourth book is due to be published later in 2011.
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