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Synopsis
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
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About the Author
John Bicheno is Reader in Operations Management at the University of Buckingham.
Bryan B. R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education.
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