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preventing and managing disruptive passenger behavoiur: A learning resource for airline crew to help them prevent and manage disruptive passenger behaviour - Softcover

Hardy, Philip

 
9780956015938: preventing and managing disruptive passenger behavoiur: A learning resource for airline crew to help them prevent and manage disruptive passenger behaviour
Softcover
ISBN 10: 095601593X ISBN 13: 9780956015938
Publisher: Securicare International Limited, 2022

Synopsis

A comprehensive and informative resource for cabin crew on commercial flights to help them positively intervene to prevent and manage passengers behaving unruly or being disruptive, aggressive or violent. It includes guidance on the international and local legislation that covers unruly/disruptive passenger management and advice on the actions and strategies that can be employed to de-escalate the behaviour and bring to a safe conclusion incidents that are a risk to the passengers, crew or the aircraft.

"synopsis" may belong to another edition of this title.

About the Author

Phil Hardy has spent the last 40 years working and training in the specialist area of conflict management and personal safety. He incorporated SecuriCare International in 1995 and since then has written courses and other learning materials to support workers who encounter people who present challenging, aggressive or violent behaviours.

"About this title" may belong to another edition of this title.

Publisher
Securicare International Limited
Publication date
2022
Language
English
ISBN 10 
095601593X
ISBN 13 
9780956015938
Binding
Paperback
Number of pages
35