The Report reveals: - The key drivers that are causing the complexities in today's IT environments. - How the major vendors and their infrastructure management products compare with strengths and weaknesses. - The increasing need to proactively manage the IT infrastructure for business services. - The new developments in service requirements and technology that cannot be managed by traditional methods. - The risks that organisations take if they do not adopt a business-focused approach. - The need for more standards to aid integration in a future-proof, best of breed market. - How vendors are starting to make products easier to use and deploy. - The need for greater intelligence in management tools. - How customer demand has led to the modularisation of products by the biggest vendors in the market.
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