The Lean Toolbox for Service Systems - Softcover

Bicheno, John

Softcover

ISBN 10: 0954124448 ISBN 13: 9780954124441

Publisher: PICSIE Books, 2008

Synopsis

The Lean Toolbox for Service Systems The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service man... Full description

About this title

Synopsis:

The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.

About the Author:

John Bicheno is Reader in Operations Management at the University of Buckingham.

Bryan B. R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education.

About this edition

• Publisher: PICSIE Books
• Publication date: 2008
• ISBN 10: 0954124448
• ISBN 13: 9780954124441
• Binding: Paperback
• Number of pages: 304