Service Excellence - Softcover

Pritchett, Price

Softcover

ISBN 10: 0944002021 ISBN 13: 9780944002025

Publisher: Pritchett & Associates, 1989

Synopsis

Delivers a powerful, elegant 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And, the workload won't be getting any lighter. This handbook will allow you to spread a consistent message to every manager and employee in your company on how to meet the challenge, and gain a real competitive advantage in your marketplace.

About this title

About the Author

Price Pritchett, Ph.D., is Chairman and CEO of Pritchett & Associates, Inc., a Dallas-based consulting firm. Dr. Pritchett has consulted to major corporations worldwide for over two decades, and is considered one of the foremost experts on merger integration strategy, business transformation, and culture change. He wrote the first edition of After the Merger, and has written over 20 books on individual and organizational performance. Donald Robinson, a Manager in Pritchett & Associates Consulting Group, has led merger integration projects in England, France, Germany, Holland, Sweden, Canada, and the United States. Robinson has published articles and been quoted in The Journal of Mergers and Acquisitions, HR Magazine, and CIO. Russell Clarkson, Consulting Principal at Pritchett & Associates, has led the implementation of clients' merger integration and project management initiatives in support of process or organizational redesign. Clarkson has taught at Renesselaer Polytechnic Institute, and served as Director to New York University's Management Decision Laboratory.

Edition details

• Publisher: Pritchett & Associates
• Publication date: 1989
• Language: English
• ISBN 10: 0944002021
• ISBN 13: 9780944002025
• Binding: Paperback