Synopsis
Delivers a powerful, elegant 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And, the workload won't be getting any lighter. This handbook will allow you to spread a consistent message to every manager and employee in your company on how to meet the challenge, and gain a real competitive advantage in your marketplace.
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About the Author
Price Pritchett, Ph.D., is Chairman and CEO of Pritchett & Associates, Inc., a Dallas-based consulting firm. Dr. Pritchett has consulted to major corporations worldwide for over two decades, and is considered one of the foremost experts on merger integration strategy, business transformation, and culture change. He wrote the first edition of After the Merger, and has written over 20 books on individual and organizational performance. Donald Robinson, a Manager in Pritchett & Associates Consulting Group, has led merger integration projects in England, France, Germany, Holland, Sweden, Canada, and the United States. Robinson has published articles and been quoted in The Journal of Mergers and Acquisitions, HR Magazine, and CIO. Russell Clarkson, Consulting Principal at Pritchett & Associates, has led the implementation of clients' merger integration and project management initiatives in support of process or organizational redesign. Clarkson has taught at Renesselaer Polytechnic Institute, and served as Director to New York University's Management Decision Laboratory.
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Service Excellence!
Seller: Idaho Youth Ranch Books, Boise, ID, U.S.A.
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Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or limited small stickers. Book may have a remainder mark or be a price cutter. Seller Inventory # BU-03-09-05-0377
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Service Excellence!
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Service Excellence
Published by
Pritchett Publishing Company, 2007
ISBN 10: 0944002021
ISBN 13: 9780944002025
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Service Excellence!
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Service Excellence!
Published by
Pritchett, LP, 1989
ISBN 10: 0944002021
ISBN 13: 9780944002025
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Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 3653489-6
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Service Excellence!
Published by
Pritchett, LP, 1989
ISBN 10: 0944002021
ISBN 13: 9780944002025
Used
Softcover
First Edition
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 7552559-75
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Service Excellence!
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Service Excellence!
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