Synopsis
Praise for Benchmarking "Benchmarking provides a practical, hands–on approach by a team that has been there." Susan Anderson–Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become Best–in–Class in your business." Rolf E. Soderstrom, Corporate Vice–President, Motorola, Inc. Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You ll see how to use benchmarking successfully to achieve a competitive edge, target specific areas for maximum results, and further continuous improvement goals. Seasoned advice from the authors covers such topics as:
- Creating value from the customer s perspective
- How to develop both qualitative and quantitative benchmarks
- How to identify key performance drivers
- Realizing the most effective methods for implementing and managing a benchmarking initiative
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About the Author
C. J. McNAIR is a professor of accounting at Babson College, Massachusetts, and author of Beyond the Bottom Line and Crossroads : A JIT Success Story. She lectures extensively on accounting and manufacturing topics for associations such as the National Association of Accountants, the Financial Executives Institute, and the American Production and Inventory Control Society, and also consults for such companies as Digital, Polaroid, and Caterpillar. KATE LEIBFRIED is the Managing Associate responsible for the Coopers & Lybrand International Benchmarking Center of Excellence. Since 1987 she has managed numerous benchmarking engagements for companies such as AT&T, Avon, United Technologies–Carrier, Equitable, Janssen Pharmaceutica, and Philip Morris. She has also developed and conducted benchmark training for a number of companies, associations and educational institutions in the United States, Canada, Mexico, the United Kingdom, and Australia.
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Benchmarking: A Tool for Continuous Improvement
Published by
Wight (Oliver) Publications Inc.,U.S., 1994
ISBN 10: 0939246538
ISBN 13: 9780939246533
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Softcover. Condition: Bon. Ancien livre de bibliothèque. Traces d'usure sur la couverture. Salissures sur la tranche. Edition 1994. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Signs of wear on the cover. Stains on the edge. Edition 1994. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-979-591
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Benchmarking: A Tool for Continuous Improvement
Published by
Wight (Oliver) Publications Inc.,U.S., 1994
ISBN 10: 0939246538
ISBN 13: 9780939246533
Used
Softcover
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Softcover. Condition: Bon. Traces d'usure sur la couverture. Tampon ou marque sur la face intérieure de la couverture. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Signs of wear on the cover. Stamp or mark on the inside cover page. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-940-846