Items related to Managing Quality Customer Service (Fifty-Minute S.)

Managing Quality Customer Service (Fifty-Minute S.) - Softcover

Martin, William B.

 
9780931961830: Managing Quality Customer Service (Fifty-Minute S.)

Synopsis

Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.

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