Measuring, Managing and Maximizing Performance - Hardcover

Kaydos, Will

 
9780915299980: Measuring, Managing and Maximizing Performance

Synopsis

Managers, quality professionals and educators tell us this is the best book they've read on quality improvement. It gets to the heart of the subject using easy terms. This book picks up where The Goal leaves off, explains the process of quality and productivity improvement and provides a plan to make it happen. An ideal selection for everyone from front-line supervisors to CEOs.

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From the Author

Quality improvement explained in plain English.
Managers, supervisors, quality professionals, and CEOs have called this one of the best books published about quality improvement. Very readable and concise, the book explains a complex subject in easily understood terms without oversimplifying the subject. A "must read" for managers, it truly is what every manager needs to know to make real improvements in performance. No acronyms, buzzwords, and jargon, but lots of diagrams, examples, and explanation of how and why quality improvement works.

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