The Patient-centred Dental Practice: A Practical Guide to Customer Care (Better Dental Business S.) - Softcover

Newsome, P.

Softcover

ISBN 10: 0904588696 ISBN 13: 9780904588699

Publisher: British Dental Journal, 2001

Synopsis

Offering practical strategies for attracting and retaining patients in the dental practice Describes in detail how to deal with dissatisfied patients Useful for the team approach to modern dentistry Written to help improve dental patient care for patients and professionals. Aimed primarily at the general dental practitioner, The Patient-Centred Dental Practice is actually pertinent to clinicians in all fields of dentistry since 'clinical' implies patient and 'customer'. The book first asks why we should be concerned about patient satisfaction at all before going on to discuss the factors which influence patients' initial choice of practice and then their reasons for staying loyal - or not! Taking its lead from the modern concept of delivering oral care using a team approach, The Patient-Centred Dental Practice considers the way in which the whole team is important in providing the very best care and support to each and every patient. In its practical approach to the subject, the book identifies methods in which feedback from patients can best be gathered and the ways in which it can be advantageously utilised. Not avoiding the issue of the 'dissatisfied customer', a whole chapter is devoted to how dealing with complaints can still keep the practice in a good light.

Edition details

• Publisher: British Dental Journal
• Publication date: 2001
• Language: English
• ISBN 10: 0904588696
• ISBN 13: 9780904588699
• Binding: Paperback
• Number of pages: 80