Synopsis
Since the Griffiths Report and the Government 1989 White Paper "Working for Patients", service providers at all levels have become aware of the need to improve service quality so that it reflects the needs of the users. This is the first volume in a series of practical guides for care professionals and is aimed at those who may be keen to implement consumer feedback systems but are unsure how to structure and conduct their survey. It covers aspects of consumer feedback including the different types of user, aims, methods and analysis. There is a section of useful contact organizations and the work is extensively referenced. The second book in the series focuses on obtaining the views of outpatients.
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An Introduction to Obtaining the Views of Users of Health Services
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Name in front of book. Seller Inventory # CHL10681834