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Synopsis
Since the Griffiths Report and the Government 1989 White Paper "Working for Patients", service providers at all levels have become aware of the need to improve service quality so that it reflects the needs of the users. This is the first volume in a series of practical guides for care professionals and is aimed at those who may be keen to implement consumer feedback systems but are unsure how to structure and conduct their survey. It covers aspects of consumer feedback including the different types of user, aims, methods and analysis. There is a section of useful contact organizations and the work is extensively referenced. The second book in the series focuses on obtaining the views of outpatients.
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An Introduction to Obtaining the Views of Users of Health Services
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-K-022-02158
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