Items related to On Q: Causing Quality in Higher Education (American...

On Q: Causing Quality in Higher Education (American Council on Education/Oryx Series on Higher Education) - Hardcover

Seymour, Daniel

 
9780897748049: On Q: Causing Quality in Higher Education (American Council on Education/Oryx Series on Higher Education)

Synopsis

A reprint of the 1992 work originally co-published by ACE and Macmillan. Annotation copyright Book News, Inc. Portland, Or.

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About the Author

Daniel Seymour is president, QSystems, Palm Springs, California. He has worked in industry, and as a professor and administrator at the College of William and Mary, at the University of Rhode Island, and UCLA. He is a Fulbright scholar and the author of 12 books in business and education.

Synopsis

Presents a case for actively and strategically integrating the industrial concept of service quality management to colleges and universities. The author describes the initiation, implementation and management of quality and also quotes prescriptions for improvement for academic decision-makers.

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