Items related to Total Quality Management: The Route to Improving Performance

Total Quality Management: The Route to Improving Performance - Hardcover

Oakland, John

 
9780893973865: Total Quality Management: The Route to Improving Performance

Synopsis

Revision of the 1988 edition, which was published at the beginning of the plethora of books on a concept that has become a buzzword. This one is structured around a model, the core of which is customer-supplier interfaces, both external and internal, and the processes involved at those interfaces. Annotation copyright Book News, Inc. Portland, Or.

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