World-Class Telecommunications Service Development (Telecommunications Library) - Hardcover

Ward, Ellen P.

Hardcover

ISBN 10: 0890069220 ISBN 13: 9780890069226

Publisher: Artech House Publishers, 1998

Synopsis

Taking an inside look at the underlying processes behind telecommunications service development, this text shows the reader how to build a successful service within an organization, and better organize and manage the service delivery effort. Written by a seasoned telecommunications expert with 20 years of professional experience, this text identifies and describes the two critical phases of telecommunications product development - the product and service delivery levels - and shows how they work together to form a communications service.

About this title

About the Author

Currently a private consultant, Ellen Ward has been in the information services and communications industry for nearly 20 years, and has been actively involved in numerous aspects of telecommunications, from operations and systems analysis, to marketing, planning, and product development. Ms. Ward has managed the development and introduction of several advanced services for some of the leading service provider organizations.

Edition details

• Publisher: Artech House Publishers
• Publication date: 1998
• Language: English
• ISBN 10: 0890069220
• ISBN 13: 9780890069226
• Binding: Hardcover
• Number of pages: 296