Shows telecom service providers how to gain a more competitive position by enhancing integration to make products more accessible and more user-friendly to customers. The book also explains how to maximise the benefits of these technologies is establishing any telecom-based service. It explains detailed strategies for developing provision in selected markets, and presents case studies and emerging examples from businesses around the world to demonstrate tangible benefits.
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Martin F. Bartholomew is managing director for Periphonics (Voice Processing Systems) Ltd. in Camerley, Surrey, U.K. He holds an M.A. in management from the University of Kent in the U.K., and has 22 years of experience in telecommunications, cable, and information systems.
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