The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
"synopsis" may belong to another edition of this title.
Karl Albrecht is the pint-size, curly-haired creative visionary behind the quirky and inspirational lifestyle brand Mr. Kate. In 2009, Albrecht founded the company with the goal of inspiring others to discover their own unique sense of style and has since grown the brand to a global audience of millions of dedicated viewers and consumers.
"About this title" may belong to another edition of this title.
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Paperback. Condition: new. Paperback. This guide challenges businesses to incorporate a new commitment to the customer, and change the very core of the business culture. Drawing on his years of experience and observation, Karl Albrecht details a carefully-crafted plan that has made a world of difference at numerous companies, including Marriott, Volkswagen and State Street Bank. He shows companies how to use this plan to stay at the top and stay there. Other titles by Karl Albrecht includes "Service America", "At America's Service" and "Service Within: Solving the Middle Management Leadership Crisis". Challenges businesses to incorporate a new commitment to the customer, and change the very core of the business culture. Drawing on his years of experience and observation, Karl Albrecht details a carefully-crafted plan that has made a world of difference at numerous leading companies. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9780887306396
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