Making Quality Work: A Leadership Guide for the Results-Driven Manager - Hardcover

Labovitz, George H.; Etc.; Rosansky, Victor; Chang, Y.S.

Hardcover

ISBN 10: 0887305822 ISBN 13: 9780887305825

Publisher: Harper Business, 1993

Synopsis

The secrets to successful "Total Quality Management" are revealed in this practical manager's guide to working in the quality environment. National ad/promo.

About this title

From the Back Cover

Praise for Making Quality Work "Making Quality Work challenges leaders to use the best processes and explains in succinct, readable shorthand how managers can help good people work better." Robert W. Galvin, Chairman of the Executive Committee, Motorola, Inc. "Whether just beginning your quality journey or already on the way, this book takes the mystery out of Total Quality Management and helps you mark a clear path to quality progress." Frederick W. Smith, Chairman, President, and CEO, Federal Express For most managers, implementing Total Quality Management often can be an exercise in frustration. Now, Making Quality Work presents a wealth of practical quality strategies, techniques, and tools you can use to apply TQM in the day–to–day life of your business. You’ll see how to motivate employees, build long–term partnerships with customers, and merge TQM with your business strategy. Making Quality Work clearly explains what you must do to move your organization ahead of the competition. And you’ll see how successful companies such as Federal Express; Motorola, and Milliken have used TQM as a powerful, competitive weapon. Making Quality Work delivers a proven approach to achieving remarkable, consistent results that help make your business sharper, more competitive, and more profitable. This is the breakthrough TQM book that you’ve been waiting for.

Synopsis

This is a guide to applying the techniques of the concept, "total quality management". In a non-technical style, the authors show how TQM can be used in day-to-day business operation, and present practical strategies and tools - all tested and proved inside major companies, such as Federal Express, AT&T, Procter & Gamble and Olivetti. These strategies for using TQM can be applied to any business, large or small, and can help a company become more profitable and fully prepared for the challenges of an unpredictable economy. The book is filled with true-life success stories that show how to build long-term partnerships with important customers, how to motivate and prepare employees to improve quality, and how to achieve customer-satisfaction breakthroughs.

Edition details

• Publisher: Harper Business
• Publication date: 1993
• Language: English
• ISBN 10: 0887305822
• ISBN 13: 9780887305825
• Binding: Hardcover
• Number of pages: 320