Synopsis
My specialty is teaching people how to communicate in difficult situations. As a former customer service executive - and now as a speaker, trainer, and practicing therapist - my books and training programs explore the mechanics of how we communicate, based on recent principles of behavioral psychology. I am perhaps best known for my two #1 customer service bestsellers The Customer Service Survival Kit (AMACOM, 2013) and What to Say to a Porcupine (AMACOM, 2008), as well as How to Tell Anyone Anything (AMACOM, 2009), which explores how to handle difficult workplace conversations. If you are looking for "smile training" or basic advice on communications skills, there are lots of books out there. But if you want to learn what to say to someone after you've just towed their car away - or how to talk to a co-worker who needs to shower more often - or what will defuse a toxic boss - you've come to the right place! Enjoy my books, or Google me to learn more. Welcome!
"synopsis" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for How to Tell Anyone Anything
Stock Image
How to Tell Anyone Anything
Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.
Seller rating 5 out of 5 stars
unknown_binding. Condition: Very Good. Crease on cover*. Seller Inventory # mon0000639698
Stock Image
How to Tell Anyone Anything
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00102214411
Stock Image
How to Tell Anyone Anything
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 10621720-6
Stock Image
How to Tell Anyone Anything
Seller: Better World Books: West, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Condition: Fine. Used book that is in almost brand-new condition. May contain a remainder mark. Better World Books: Buy Books. Do Good. Seller Inventory # 46509645-75
Stock Image
How to Tell Anyone Anything
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Good dust jacket. Hardcover edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # H04L-00206
Stock Image
How to Tell Anyone Anything
Seller: HPB-Emerald, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
unknown_binding. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_467359157
Stock Image
How to Tell Anyone Anything
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Unknown. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0884865002I4N00
Seller Image
How to Tell Anyone Anything
Seller: Goodwill of Central and Coastal Virginia, Richmond, VA, U.S.A.
Seller rating 4 out of 5 stars
Condition: acceptable. Seller Inventory # CCVV.0884865002.A
Stock Image
How to Tell Anyone Anything
Seller: HPB-Diamond, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
unknown_binding. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_474930008
Stock Image
How to Tell Anyone Anything
Seller: medimops, Berlin, Germany
Seller rating 5 out of 5 stars
Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M00884865002-V