This guide shows managers how to implement a re-engineering programme: a programme that is designed to deliver, especially to those organizations needing a major overhaul. For those working on a smaller, short-term scale, it delivers easy-to-use detailed instructions. Part 1 shows how to make it happen, including: analyzing an organization's needs for change; plan, implement and monitor change; keeping a re-engineering programme on track; and managing continual change. Part 2 contains 11 detailed international case studies which help readers learn from someone else's experience. Part 3 is a kit bag of analytical and process tools and techniques, which help readers to: assess where change is needed; learn how to build teams; and see the best way to put communication technology to use.
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