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Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen! - Softcover
Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
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- PublisherH R D Press
- Publication date2015
- ISBN 10 0874256143
- ISBN 13 9780874256147
- BindingPaperback
- Number of pages126
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Excuses, Excuses, Excuses.for Not Delivering Excellent Customer Service- and What Should Happen!
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Excuses, Excuses, Excuses.for Not Delivering Excellent Customer Service- Ã Â and What Should Happen! [Soft Cover ]
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Excuses, Excuses, Excuses.for Not Delivering Excellent Customer Service- and What Should Happen!
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(2015)
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ISBN 13: 9780874256147
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Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!
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Human Resource Development Pr
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ISBN 10: 0874256143
ISBN 13: 9780874256147
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Book Description Paperback. Condition: Brand New. Eileen Klockars (illustrator). 124 pages. 7.00x4.50x0.50 inches. In Stock. Seller Inventory # __0874256143
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Excuses, Excuses, Xcuses: For Not Delivering Excellent Customer Service - and What Should Happen!
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Excuses, Excuses, Excuses.for Not Delivering Excellent Customer Service- and What Should Happen!
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ISBN 10: 0874256143
ISBN 13: 9780874256147
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EXCUSES, EXCUSES, EXCUSES.FOR
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Book Description Condition: New. Eileen Klockars (illustrator). New. In shrink wrap. Looks like an interesting title! 0.79. Seller Inventory # Q-0874256143
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