Synopsis
E-mail, voice mail, conference calls, and video conferences have revolutionized communication. Companies are dependent on technology to link personnel across cities, states, and countries, especially as virtual teams become more a part of our business environment. Yet, companies rarely provide formal training on how to manage these resources. This book provides guidelines for communicating effectively through e-mail and voice mail, suggestions for getting the most out of your conference calls and video conferences, and creative and practical suggestions for communicating with, building, and managing your virtual team.
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About the Author
Benson is a senior manager in charge of U.S. Professional Development Operations at Accenture where she has worked for over 17 years.
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