Synopsis
Businesses are finding that offering the best products, services, or prices isn't always enough to keep their customers. This volume explores issues including: the differences between customer satisfaction and customer retention; generating hidden customer complaints and knowing how to act on them; and creating proactive measurement systems that generate action-oriented models for keeping customers. Annotation copyright Book News, Inc. Portland, Or.
"synopsis" may belong to another edition of this title.
From the Author
The differences between satisfaction and loyalty.
Most businesses focus on customer satisfaction which does not relate well to loyalty. Satisfaction does not drive loyalty, perceived value and benefit does. The book describes customer retention processes and provides a case at the end of each chapter.
Synopsis
Businesses are finding that offering the best products, services, or prices isn't always enough to keep their customers. This volume explores issues including: the differences between customer satisfaction and customer retention; generating hidden customer complaints and knowing how to act on them; and creating proactive measurement systems that ge
"About this title" may belong to another edition of this title.
Search results for Customer Retention: An Integrated Process for Keeping...
Seller Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: Goodwill of Colorado, COLORADO SPRINGS, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. All pages and cover are intact. Dust jacket included if applicable, though it may be missing on hardcover editions. Spine and cover may show minor signs of wear including scuff marks, curls or bends to corners as well as cosmetic blemishes including stickers. Pages may contain limited notes or highlighting. "From the library of" labels may be present. Shrink wrap, dust covers, or boxed set packaging may be missing. Bundled media e.g., CDs, DVDs, access codes may not be included. Seller Inventory # COLV.0873892577.G
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0873892577I4N00
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0873892577I2N00
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0873892577I4N00
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. 0th Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 15365336-6
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. 0th Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 12082426-20
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: Gulf Coast Books, Cypress, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: New. Seller Inventory # 0873892577-11-30842104
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: Cronus Books, Carson City, NV, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: New. New Inside & Out. Clean & Crisp! No markings. You will be pleased. Excellent book! ( z1s68A ) There is some very minimal shelf wear on dust cover. ** Fast Shipping! **. Seller Inventory # SKU1006604
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Satisfaction Guaranteed or your money back. Seller Inventory # 0873892577
Stock Image
Customer Retention : An Integrated Process for Keeping Your Best Customers
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0873892577