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Managing Front Office Operations - Softcover

 
9780866122252: Managing Front Office Operations
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A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for

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9780866123389: Managing Front Office Operations

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ISBN 10:  0866123385 ISBN 13:  9780866123389
Publisher: Educational Inst of the Amer Hotel, 2009
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Michael L. Kasavana; Richard M. Brooks; Educational Institute Of American Hotels
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Book Description Softcover. Condition: Good. 6th edition. Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources. Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force. Chapters have been added on housekeeping and security. <p>Annotation Book News, Inc., Portland, OR</p> Seller Inventory # SONG0866122257

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