The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home - Softcover

Harper, Gary

Softcover

ISBN 10: 0865715157 ISBN 13: 9780865715158

Publisher: New Society Publishers, 2004

Synopsis

All you need to understand the dynamics of conflict -- and the joy of resolution

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

About this title

About the Author

Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.

From the Back Cover

All you need to understand the dynamics of conflict -- and the joy of resolution

The Joy of Conflict Resolution
Transforming Victims, Villains and Heroes in the Workplace and at Home
Gary Harper

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

In over thirteen years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.

Edition details

• Publisher: New Society Publishers
• Publication date: 2004
• Language: English
• ISBN 10: 0865715157
• ISBN 13: 9780865715158
• Binding: Paperback
• Number of pages: 208