Great Answers to Tough Questions at Work - Softcover

Dodd, Michael

Softcover

ISBN 10: 0857086391 ISBN 13: 9780857086396

Publisher: Capstone, 2016

Synopsis

The essential guide to turning tough questions into positive opportunities

Difficult questions can be thrown at you from your first job interview through to challenges you get when you’ve made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities.

Great Answers to Tough Questions at Work promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers—however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career.

• Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles

• Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination

• Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way

Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers.

About this title

About the Author

Michael Dodd (London, UK) is an international speaker - and media and presentation coach working with businesses of all sizes. He has had speaking and training engagements on six continents and has won the Academy for Chief Executives “New Speaker Of The Year” Award.

Michael worked at the Australian Broadcasting Corporation as a political correspondent and then as a foreign correspondent covering international politics, business stories and the anti-communist revolutions in Eastern and Central Europe.

Having been trained in the art of asking what are known in Australia as “blowtorch-on-the-belly” questions, Michael now utilises this background to show audiences and clients how to give great answers to such questions – from journalists, clients, prospects, officials, job interview panels and others.

From the Back Cover

"Keep this book close at all times. Simply vital reading for all who need to answer tough questions and enhance their reputation as a result"
Roger Harrop, Award-Winning International Business Speaker and Past President of the Professional Speaking Association

ALWAYS KNOW THE RIGHT THING TO SAY

We've all been in that situation where we're asked a tough question by the boss, interviewer or client and end up saying something really stupid, wrong or self-defeating. When caught in these challenging situations, how do you work out what to say and how best to say it?

WINNING ANSWERS EVERY TIME

Global communications speaker Michael Dodd gives you the golden formulae and proven tactics for coming up with the best possible answers to the worst possible questions.

You will learn how to:

• Give consistently great answers for the benefit of yourself and your questioners
• Work out what to say when you don't know the answers
• Become more influential by having more controlled and positive conversations
• Handle challenging questions in all kinds of situations, including meetings, presentations, negotiations and more

By boosting your answers, life in the workplace will become more enjoyable, effective and successful. It will help you to become a game-changing, inspirational communicator!

"A compelling read which builds on Michael Dodd's wealth of experience as a journalist, speaker and someone who works regularly with business leaders on developing their communication skills. I recommend it to anyone who needs to provide winning answers to really tough questions no matter what the circumstances"
Ian Price, Chief Executive, Academy for Chief Executives

From the Inside Flap

"Keep this book close at all times. Simply vital reading for all who need to answer tough questions and enhance their reputation as a result"
—Roger Harrop, Award-Winning International Business Speaker and Past President of the Professional Speaking Association

ALWAYS KNOW THE RIGHT THING TO SAY

We've all been in that situation where we're asked a tough question by the boss, interviewer or client – and end up saying something really stupid, wrong or self-defeating. When caught in these challenging situations, how do you work out what to say and how best to say it?

WINNING ANSWERS EVERY TIME

Global communications speaker Michael Dodd gives you the golden formulae and proven tactics for coming up with the best possible answers to the worst possible questions.

You will learn how to:

• Give consistently great answers – for the benefit of yourself and your questioners
• Work out what to say when you don't know the answers
• Become more influential by having more controlled and positive conversations
• Handle challenging questions in all kinds of situations, including meetings, presentations, negotiations and more

By boosting your answers, life in the workplace will become more enjoyable, effective and successful. It will help you to become a game-changing, inspirational communicator!

"A compelling read which builds on Michael Dodd's wealth of experience as a journalist, speaker and someone who works regularly with business leaders on developing their communication skills. I recommend it to anyone who needs to provide winning answers to really tough questions no matter what the circumstances"
—Ian Price, Chief Executive, Academy for Chief Executives

Edition details

• Publisher: Capstone
• Publication date: 2016
• Language: English
• ISBN 10: 0857086391
• ISBN 13: 9780857086396
• Binding: Paperback
• Edition number: 1
• Number of pages: 314