Customer Care (UK PROFESSIONAL BUSINESS Management / Business) - Softcover

Bee, Roland; Bee, Frances

 
9780852927762: Customer Care (UK PROFESSIONAL BUSINESS Management / Business)
Softcover
ISBN 10: 0852927762 ISBN 13: 9780852927762
Publisher: McGraw Hill / Europe, Middle East & Africa, 1999

Synopsis

"Customer Care" will help you understand why caring for your customers is so important, how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: focus on your customers and the services you provide - both internal and external; identify your real customer needs and how best to meet them; find out what customers actually think of your service or product; improve communication with your customers - face-to-face, on the telephone or in writing; turn customer complaints into opportunities to impress; and, monitor, evaluate and continuously improve your customer care.

"synopsis" may belong to another edition of this title.

Product Description

Customer Care (management Shapers)

About the Author

Frances and Roland Bee are personnel and learning consultants in their own
business, Time for People, specialising in learning needs analysis and
learning evaluation, and have worked with a wide variety of public and
private sector organisations. Their backgrounds, which include experience
as HR professionals, finance managers and line managers, give them a unique
perspective on the area.

"About this title" may belong to another edition of this title.

Publisher
McGraw Hill / Europe, Middle East & Africa
Publication date
1999
Language
English
ISBN 10 
0852927762
ISBN 13 
9780852927762
Binding
Paperback
Edition number
2
Number of pages
96