The people management story behind the building of the Heathrow Express. The book examines: attitudes to major change; how hierarchical authority must give way to consultation and collaboration; how employees must be responsible for their own competencies and improvement; the critical importance of coaching in every aspect of the business; and the need for "soft skills" to be consistently assessed and developed. The author offers real-life practical guidance for those who are about to embark on major culture change, using case studies from the Heathrow Express project to illustrate problems and triumphs.
"synopsis" may belong to another edition of this title.
Seller: Anybook.com, Lincoln, United Kingdom
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,300grams, ISBN:9780852927465. Seller Inventory # 8742525
Quantity: 1 available
Seller: High Street Books, New Mills, United Kingdom
Paperback. Condition: Good. Corner of the cover and spine creased. Shipped from the UK in recyclable card packaging. Seller Inventory # pb453-225-0062
Seller: SAVERY BOOKS, Brighton, East Sussex, United Kingdom
Soft cover. Condition: Very Good Plus. Paperback 1998. 147 pages. Flat spine. Clean & tight book. No inscriptions. Dispatched ROYAL MAIL FIRST CLASS with TRACKING next working day or sooner securely boxed in cardboard. ref 555/26. Fast Track to Change on the Heathrow Express by Sue Lownds. Published by Institute of Personnel and Development. Seller Inventory # 007976
Quantity: 1 available