The Road Map to Repeatable Success: Using QFD to Implement Change (Systems Engineering) - Hardcover

Bicknell, Barbara A.; Bicknell, Kris D.

Hardcover

ISBN 10: 0849380197 ISBN 13: 9780849380198

Publisher: CRC Press, 1994

Synopsis

The Road Map to Repeatable Success: Using QFD to Implement Change, breaks new ground in managing business by bringing together various quantitative and qualitative techniques to focus the business on the customer. One of the most difficult challenges of any organization is to not just be successful with a product or service, but to know inside and out what has made that product successful and to repeat that success in existing and new markets. This book shows how Quality Function Deployment (QFD) is central as a prioritization tool for both technical and business operations for a business, and introduces for the first time how various disciplines such as business reengineering, concurrent engineering, systems engineering, Total Quality Management, and statistical methodology can be brought together to make the organization one that not only adapts to change, but thrives on it. This book also shows the ins and outs of using QFD, from its basic operation as a requirement identifier, to its ability to prioritize strategies. The book also gives instruction on facilitation of QFD and management perspectives on how QFD fits into the organization. Finally, the book contains several case studies showing how QFD has helped specific organizations.

About this title

Synopsis

Costly rework and program overrun problems that affect industry are usually caused by an overall lack of quality in production. To help prevent problems in quality, researchers in Japan recently developed a technique that forces a horizontal integration of design knowledge. It is known as Quality Function Development (QFD) and reflects the current system design process whilst offering a format and language easily understood by the user. This book presents the QFD technique to managers and engineers, showing them how to focus on technology development and providing a structure for identifying design characteristics that lead to customer satisfaction.

Edition details

• Publisher: CRC Press
• Publication date: 1994
• Language: English
• ISBN 10: 0849380197
• ISBN 13: 9780849380198
• Binding: Hardcover
• Edition number: 1
• Number of pages: 368