Putting Service Into Library Staff Training: A Patron-centered Guide (Library Administration & Management Association Occasional Papers) - Softcover

American Library Association

 
9780838934371: Putting Service Into Library Staff Training: A Patron-centered Guide (Library Administration & Management Association Occasional Papers)

Synopsis

This guide should help library managers at all levels help their staff in caring for library patrons. The work offers suggestions on attracting, hiring, training, supervising and evaluating staff who combine proficiency in their specific jobs with sensitivity to patron needs.

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