Conducting the Reference Interview - Softcover

Catherine Sheldrick Ross (author), Kirsti Nilsen (author) & Marie L. Radford (author)

Softcover

ISBN 10: 0838917275 ISBN 13: 9780838917275

Publisher: American Library Association, 2018

Synopsis

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting-including email, text messaging, and social media-as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls,

Edition details

• Publisher: American Library Association
• Publication date: 2018
• ISBN 10: 0838917275
• ISBN 13: 9780838917275
• Binding: Paperback
• Language: English
• Edition number: 3
• Number of pages: 304