Staff Development: a Practical Guide: A Practical Guide, Fourth Edition - Softcover

Softcover

ISBN 10: 0838911498 ISBN 13: 9780838911495

Publisher: ALA Editions, 2012

Synopsis

Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as Building a staff development program, and strategies for developing staff Tracking changes through training, including the importance of setting goals and needs assessments Refining the customer service attitude Using instructional design for staff development This is a volume that every librarian charged with staff development should have at the ready.

About this title

About the Author

Carlette Washington-Hoagland is coordinator of staff development and diversity programming at the University of Iowa Libraries. Her research interests include staff development, usability testing, service quality, engagement, sexual harassment, and retention. She holds an MA in library and information science from the University of Iowa and an MS in sociology from Iowa State University.

Edition details

• Publisher: ALA Editions
• Publication date: 2012
• Language: English
• ISBN 10: 0838911498
• ISBN 13: 9780838911495
• Binding: Paperback
• Edition number: 4
• Number of pages: 152
• Editor: Zsulya Carol, Stewart Andrea, Washington-Hoagland Carlette