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Synopsis
This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable attribute.
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The Public Library Effectiveness Study : A Complete Report
Published by
American Library Association, 1993
ISBN 10: 0838906192
ISBN 13: 9780838906194
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 67678276-20
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The Public Library Effectiveness Study: The Complete Report
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Satisfaction Guaranteed or your money back. Seller Inventory # 0838906192