Items related to Measuring and Improving Patient Satisfaction

Measuring and Improving Patient Satisfaction - Hardcover

Shelton, Patrick

 
9780834210745: Measuring and Improving Patient Satisfaction

Synopsis

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Synopsis

Intended to be read by a wide spectrum of health professionals in the managed care milieu, this work provides advice on how to produce "satisfied patients who are loyal to the health care organization." Topics discussed include a model of how patients judge their health care experience; the relative important index, which quantifies elements of pat

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