Increasing constraints on reimbursement, budgets, and personnel do not permit a quality-at-any-cost mindset. High-quality results within cost constraints are possible only when middle managers clearly define clinical and service outcomes, efficient and effective processes for service delivery, and realistic time targets to help employees prioritize workloads. Managing Outcomes, Process, and Cost in a Managed Care Environment provides the means for managers to define these outcomes and processes for their specific setting. Each of the book's five parts addresses a fundamental management function: planning, designing processes and systems, measurement/data collection, assessment/analysis, and performance improvement. An action section in each part provides concrete resources and tools for implementing the ideas and strategies presented.
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Kirk and Rosie Farnsworth are frequent presenters at conferences and church retreats. Together, they serve as co-pastors of The Gathering Church in Kingston, MA. Kirk Farnsworth, a licensed counselor and former college professor, is an award-winning author of twelve books. He received his Ph.D. in Counseling Psychology from lowa State University. Rosie Farnsworth is an ordained minister who has held several elected positions in the community as well as leadership positions in the local church. She holds a B.S. from Wheaton college.
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