Synopsis
The Agency for Health Care Policy and Research, now the Agency for Healthcare Research and Quality (AHRQ), initiated the Consumer Assessment of Health Plans Study (CAHPSr) project in 1995 to develop and test methods to provide consumers with comparative information on performance of health plans as reported by current health plan enrollees. In collaboration with the Florida Agency for Health Care Administration (AHCA), RAND conducted a CAHPS demonstration with the Florida Medicaid program to test applications of plan performance reports in the Medicaid sector. Both paper and computer-based report formats were designed and tested in field applications in Volusia County, Florida. Evidence was found that failures in any of four dimension of a consumer information strategy can impede consumer use of the information.
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About the Author
Donna O. Farley (RAND Graduate School, Santa Monica, California Doctor of Philosophy in Policy Analysis) is a Senior Health Policy Analyst at RAND.
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Testing CAHPS Health Plan Performance Reports in the Florida Medicaid Program
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Paperback. Condition: UsedGood. Paperback; fading, light soiling, and shelf wear to exterior; remainder mark to lower page edge; slight curling to bottom corner of front cover; otherwise in good condition with clean text, firm binding. Seller Inventory # 86361