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Synopsis
Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.
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Review
Part A: Systems Thinking. Understanding systems theory and principles. Systems in hospitality. Part B: Operational Systems. Procurement and control systems. Storage systems. Maintenance and engineering systems. Environmental and waste systems. Part C: Accommodation Services. Front office. Housekeeping. Food preparation and production. Holding, transportation and regeneration. Part D Foodservice, Bars and Clearing. Food service and dining systems. Clearing and dishwash systems. Bars.
Synopsis
This core introductory textbook examines hospitality "systems" - the technology and processes that enable goods and services to be delivered to the customer. Systems theory is all about applying a consistent set of ideas and concepts for the analysis of real world situations and problems. This structure facilitates making comparisons, understanding relationships and diagnosing how things really work and therefore allows students to analyse hospitality operations.
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- PublisherCengage Learning EMEA
- Publication date2003
- ISBN 10 0826448267
- ISBN 13 9780826448262
- BindingPaperback
- Edition number2
- Number of pages224
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Hospitality Operations: A Systems Approach
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ISBN 10: 0826448267
ISBN 13: 9780826448262
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Hospitality Operations : A Systems Approach
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