Principles of Hotel Front Office Operations (Tourism & Hospitality) - Softcover

Baker, Sue; Etc.; Huyton, Jeremy

 
9780826447098: Principles of Hotel Front Office Operations (Tourism & Hospitality)

Synopsis

A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

"synopsis" may belong to another edition of this title.

Review

Introduction to the hospitality industry Organization of a hotel The accommodation product and hotel guest The front office department Basic reservation activities Reservation systems and documents Check-in of new arrivals Other duties of the reception department Front office accounting Check-out and settlement of accounts Credit control Sundry guest services Handling corporate and group sales Dealing with guests problems Yield management The electronic front office

"About this title" may belong to another edition of this title.