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Synopsis
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
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Review
Introduction to the hospitality industry Organization of a hotel The accommodation product and hotel guest The front office department Basic reservation activities Reservation systems and documents Check-in of new arrivals Other duties of the reception department Front office accounting Check-out and settlement of accounts Credit control Sundry guest services Handling corporate and group sales Dealing with guests problems Yield management The electronic front office
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Principles of Hotel Front Office Operations (Tourism & Hospitality)
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780826447098. Seller Inventory # 9188408
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