This text confronts questions public managers face in their efforts to meet demands of reform and innovation. It considers bureaucratic resistance, the dilemma faced when a reform agenda runs counter to the law, and the belief that improved management can remedy flawed policy.
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H. George Frederickson is Edwin O. Stene Distinguished Professor
of Public Administration at the University of Kansas.
Jocelyn M. Johnston is Jocelyn M. Johnston is Assistant Professor
of Public Administration at the University of Kansas.
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