Items related to Sustaining Knock Your Socks Off Service (Paper Only)

Sustaining Knock Your Socks Off Service (Paper Only) - Softcover

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9780814478240: Sustaining Knock Your Socks Off Service (Paper Only)

Synopsis

This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.

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About the Author

"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.

THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."

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