This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
"synopsis" may belong to another edition of this title.
"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.
THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."
"About this title" may belong to another edition of this title.
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Paperback. Condition: Fair. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # 00097300279
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Paperback. Condition: Good. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # 00096690797
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Paperback. Condition: Very Good. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # 00097841930
Seller: BooksRun, Philadelphia, PA, U.S.A.
Paperback. Condition: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 0814478247-7-1
Seller: Greenworld Books, Arlington, TX, U.S.A.
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # GWV.0814478247.VG
Seller: Zoom Books Company, Lynden, WA, U.S.A.
Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZBV.0814478247.VG
Seller: Wonder Book, Frederick, MD, U.S.A.
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # E05B-01889
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Paperback. Condition: Fair. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # CIN0814478247A
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Paperback. Condition: Good. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # CIN0814478247G
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Paperback. Condition: Very Good. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # CIN0814478247VG