This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
"synopsis" may belong to another edition of this title.
"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.
THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."
"About this title" may belong to another edition of this title.
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00097841930
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00096690797
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00097300279
Seller: Zoom Books Company, Lynden, WA, U.S.A.
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Seller: Greenworld Books, Arlington, TX, U.S.A.
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Seller: BooksRun, Philadelphia, PA, U.S.A.
Paperback. Condition: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 0814478247-7-1
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Paperback. Condition: Fair. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # CIN0814478247A
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Paperback. Condition: Very Good. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # CIN0814478247VG
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Paperback. Condition: Good. This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers. Seller Inventory # CIN0814478247G
Seller: HPB Inc., Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_463019674