Softcover

ISBN 10: 0806974532 ISBN 13: 9780806974538

Publisher: Sterling, 1993

Now, you can get an entire TQM course in one book! This philosophy is based on several management systems designed to continuously improve customer satisfaction. Learn to emphasize sustained improvements in the quality of goods and services, and how to instill a philosophy involving the identification of internal and external customers and satisfying their expectations. You'll learn to identify areas in which customers' expectations are not satisfied, and prioritize continuous improvement activities accordingly. Then, you'll learn problem-solving using Taguchi analysis, fault tree analysis, and other technologies that streamline the identification of undesirable conditions.

Synopsis:

Emphasizing the importance of long-term and strategic planning, "Total Quality Management" draws on several management systems designed to sustain and maximize customer satisfaction.