Senior Living Communities: Operations Management and Marketing for Assisted Living, Congregate, and Continuing Care Retirement Communities - Softcover

Pearce, Benjamin W. W.

Softcover

ISBN 10: 0801887186 ISBN 13: 9780801887185

Publisher: Johns Hopkins University Press, 2007

Synopsis

The demand for residential communities for seniors rises as the U.S. population continues to age. This growth means that new administrators and staff members often are learning by trial and error the complicated task of delivering high-quality and consistent services to elderly persons. While many new facilities have been successful, others have been plagued by a variety of administrative and financial difficulties. Senior Living Communities remains the definitive guide to managing these facilities.

In this thoroughly updated and revised edition, Benjamin W. Pearce offers a wealth of sound advice and practical solutions. He discusses resident relations, operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. New chapters address issues particular to dementia care and architecture, and the appendix contains a department-by-department audit of senior living operations.

From the front lines to the boardroom, this book should be a part of every decision-making process for improving and maintaining assisted living, congregate, and continuing care retirement communities.

About this title

About the Author

Benjamin W. Pearce (CHARLESTON, SC) is the president of Senior Living Consulting.

Edition details

• Publisher: Johns Hopkins University Press
• Publication date: 2007
• Language: English
• ISBN 10: 0801887186
• ISBN 13: 9780801887185
• Binding: Paperback
• Edition number: 2
• Number of pages: 355